Media Gallery — Experience Mapping

Experience Mapping

Experience Mapping

Everyone who participated in the user testing as observers gathered after the testing and wrote their notes on sticky notes and categorized them. Media Gallery had exceptionally many sticky notes, as tasks were quite thorough with both web and mobile version, and more participants joined us than usual.

Experience Mapping Categories

  • Current Behavior
    • Order of Creating a Gallery
    • Things that are working out right now
    • Things needs to be improved
    • Reordering
    • Tabs/Layout
    • Save
    • Video
    • Cover
    • Captions
  • Basic Tab
  • Media Tab (Gallery View)
  • Mobile
  • Taxonomy
  • Edit/Focal Point
    • Focal Point
    • Metadata
    • Multi-edit
  • Rearranging
    • Drag + Drop
    • Number
    • Top + Bottom
  • Other
    • Tooltip
    • Video
    • Save
    • Cancel Prompt
    • Dashboard
    • Search
    • All in One

Photos from Experience Mapping for Media Gallery

Consolidation

All the notes collected from the experience mapping session were transcribed on the excel sheet and marked with colors: green is positive, red is negative, and yellow is requests.

Key takeaways by brand

  • Bravo: Thought that overall interaction needs confirmation. Concerned with the performance with the number of images displayed. Wants tags for each image and preview ability. Likes drag and drop to arrange, but prefers number reordering.
  • NBC #1: Concerned with the performance with the number of images displayed. Likes drag and drop upload, grid view with large thumbnails, and focal point feature.
  • NBC #2: Wants to have metadata of images to be automatically filled, as their current CMS does so. Unclear which images are selected and which are not. Likes number reordering feature only with positive numbers.
  • NBC #3: Also concerned with the performance with the number of images displayed. Wants to select all from Asset Library. Confused about two different captions. Likes the grid view, focal rectangle feature, and multi-edit feature. Likes the number reordering.
  • USA: Likes seeing captions all in one screen. Focal point feature is unnecessary in media gallery. Wants to select all from Asset Library. Difference between two captions need further clarification. Likes number reordering option.
  • Syfy/Chiller: Used Shift key attempting to select multiple items. Unclear which images are selected and which are not. Confused with two types of caption. Likes preview for focal rectangle, multi-edit, and number reordering. Prefers drag and rearrange.

Consolidation for Media Gallery