Preview & Schedule Discovery



For the discovery session on Preview & Schedule, we prepared a script that focuses on understanding the users' current use cases, pain points and needs. They also showed us their current workflow during the session.

In addition, wprepared few questions regarding Revision History, as the page was closely tied with the preview & and schedule workflow.

Discovery Session Script for Preview & Schedule

Session Recordings

During the discovery session, producers from each brand demonstrated their workflow in-depth while we screenrecorded.

Use cases for preview, schedule, and revision history of each brand

  • USA: For USA, one of the main use cases of preview was to share it with the stakeholders for review and approval. They considered it important to view all the assets that will be on the page at that specific date and time.
    They are currently having issues with not being able to preview the content that's not in a published state. The content not published shows up as a gray box on both homepage and show pages' preview.
    Schedule was also extensively used to publish the changes in the content type in the future. Show page is the most schedueld content type.
    Revision History is used to see what changed by who, when. When there is a mistake made, they can quickly revert back to the previous version using the history. They also use it to reuse the image assets on the previous version of the promo, as it is complicated and takes a long time to find the exact same photo. Currently, there is no functionality to 'preview' the past versions, but it is a feature that is nice to have.

USA: Preview, Schedule

USA: Preview & Schedule follow-up, Revision History

USA2: Preview, Schedule, Revision History

  • Syfy: Syfy often previews and catches the mistakes on Homepage in their staging environment where all the changes that are published appear immediately. They find and fix the mistake immediately before the caching on the live environment reflects the latest changes.
    They currently can't preview Media Gallery and would like to have that functionality. Like USA, they want the ability to share the preview with external parties.
    Syfy mostly uses schedule to make changes to the weekly episode-related contents, such as Inside the Episode galleries, blogs, etc. They use a single nodequeue for the homepage, and they are mostly manually updating this queue. It often takes longer for them to schedule each promo unit to either publish or unpublish than simply removing and adding the promo units at the appropriate time.
    Revision History is used to compare two content types that have the same title and distinguish between the two.

Syfy: Preview, Schedule, Revisions

  • Bravo: Bravo can preview most of their content types, including Layouts. They currently don't have and want the ability to preview the layout/page on specific date and time.
    For schedule, it is important to have an ability to schedule multiple publish & unpublish actions in advance. They can only schedule the changes in the publish state and can't schedule to make changes in the content type. They think it would be nice to have the functionality as long as it is easy to use.
    Bravo chose not to use Revision History as they don't have a use case for it.

Bravo: Preview & Schedule

  • NBC: NBC doesn't have preview for any of the pages on their site. Their site doesn't have a lot of parts that are configurable by the producers, and the sections where it requires text and image inpupt has Photoshop comps and wiki guides to inform the producers the size of the photos, safe zones, and length of the text. However, the producer we interviewed wanted the preview functionality back, which had the ability to preview the page at a specific date and time.
    They are currently using the basic schedule and revision functionality shipped with Pub7. They it is useful to have the option to publish the scheduled change immediately. They use Revision History to compare the content against the Omniture reports and republishing and rotating the previous versions with certain elements, such as iframes and social embeds.

NBC: Preview, Schedule, Revision History

NBC2: Preview, Schedule, Revision History

Discovery Notes

While rewatching the session videos, we took notes to recapture the brands' current practices, use cases, and needs.

Discovery Session Notes from 4 Brands, 6 Participants

Discovery Synthesis

From the notes, we synthesized the brands' use cases and the important things for them to have in each feature. Each use case is marked with the brands who mentioned it as their use case and needs.


Use Cases

  • Show the future state of the page to stakeholders, external clients, and sales team, both Desktop and mobile (USA, Syfy, NBC2)
    • Current pain point: Designer comps (USA, Syfy)
    • Wants: Export a screenshot (USA, Syfy), Preview link (Syfy, NBC2) that works for mobile too (NBC2)
  • Look at the future state of a page at a specific date and time
    • Homepage (USA, Syfy, Bravo, USA2)
    • Show page (USA, Bravo, USA2)
    • Movies page (Syfy)
  • Fully functioning preview with proper links (USA2, NBC2)
  • “Preview” of the past version (USA, USA2, NBC2)
  • Preview Content Types
    • Episode Guide, Post, Gallery, Person, Quiz, Timeline, A-spot (USA)
    • Blog, Recap, Media Gallery (Syfy)
    • Blog, Photo Gallery, Show Layout, Page, Editorial Playlist, Episode, Game (Bravo)
  • App preview (USA)
    • Current pain point: Have to push live to see (USA)
    • Wants: Staging environment (USA, NBC), See all the assets on the page (Syfy)
  • Mobile version preview (USA, NBC2), definitely iOS (NBC2)

Important to Have

  • See how the assets look against each other on page level (USA, NBC2)
    • If there are duplicates (USA)
    • Tile sizes (Syfy)
  • See focal points of image (USA, Syfy)
  • Check editorial mistakes, e.g. typos, missing text, etc. (Syfy)
  • How image and text on a single tile would go together (NBC, USA2, NBC2)
  • See how other assets on the page looks, e.g. logo loading, ad units, thumbnails of videos (Syfy)

Pain Points

  • Not being able to preview the content that’s in an Unpublished state (USA)


  • NBC doesn't have preview


Use Cases

  • Schedule to publish the changes on pages
    • Homepage (USA, Syfy)
    • Show page (USA, USA2)
  • Schedule the changes to Amazon Echo fields on content types (Syfy)
  • Schedule to publish/unpublish, and changes to Content type
    • Episode, Gallery, Blog, Video (Syfy)
    • Promo, Blog, Image (Bravo)
    • Dynamic Lead, Features, Collections, TV Shows (NBC)
    • Collection, Scalable Sales Page, Media Gallery (NBC2)

Important to Have

  • See when each item in the Collection is going to be published (Bravo)
  • Unpublished items in the Collection to stay in the collection, just not showing up on front-end (Bravo, NBC)
  • Push the scheduled draft to immediately go live (NBC)

Pain Points

  • Accidentally scheduled to unpublished instead of draft (USA) - wants some fail-safe like a prompt
  • Scheduling each individual items in a collection in separate screens (Syfy)
  • Not being able to see scheduling option on the same page (Bravo)

Revision History

Use Cases

  • See the history of what happened when, change made by whom (USA, Syfy, NBC, USA2, NBC2)
    • Wants: Person who made the change to be displayed (USA)
  • When accidentally publishes a draft, find the previous revision and publish (USA)
  • Revert to previous version based on feedback (USA)
  • Distinguish 2 contents that have same title (Syfy), e.g. 2 Paranormal Witness Promos from Season 4 and Season 5
  • Revert back to a week ago on iOS (Syfy)
  • Compare with analytics reports or A/B test and see what performed well (NBC, USA2)
  • Reuse the images/iframes/links that were on the promo previously (USA2, NBC2)
  • Find what was on the page previously for the sales team (USA2, NBC2)

Important to Have

  • When the change happened (USA, Syfy, USA2)
  • What changed (USA, Syfy)
  • Who made the change (USA)
  • Look at what changed or what was in the collection in the list (NBC, USA2), e.g. 3 things are changed

Date Range

  • 1 week ~ 1 month (USA)
  • Depends (Syfy, USA2)
  • 2 months (NBC)
  • 2~3 months (NBC2)


  • Bravo doesn’t have Revision History