Our team

Amiel Zwier

UX Developer and Designer

Primarily works in UI development with Concerto CMS

William Rajwan

UX/UI Design

Primarily works in design with the brand-facing web design - Chiller

Joheun Lee

UX Design, Research

Primarily works in research with discovery and user testing both Concerto CMS and brand-facing website - Chiller

Discovery

We interview the users to understand their current process and workflow.

Amiel's role includes:

Gather and analyze data through observation

Ideation

We meet with product owners and developers to generate ideas around the feature.

Amiel's role includes:

Participate in the design charrettes to ideate solutions
Synthesize the ideation results into a coherent workflow for wireframing

Wireframes

We consolidate the ideas and create a wireframe to communicate the design and functionality with the developers.

Amiel's role includes:

Create scenarios / storyboards
Collaborate on creation/modification of the wireframe
Sync up with dev & product on the wireframe

Prototype

We create a responsive and clickable coded prototype built with HTML, CSS, and JavaScript.

Amiel's role includes:

Develop clickable, functional prototypes with html, css and javascript
Develop UI interactions and transitions on the prototype
Advise and collaborate on programming issues

User Testing

We test the prototype using Usability Testing methods to gather thorough feedback.

Amiel's role includes:

Observe and take notes

Experience Mapping

We synthesize the feedback and map the users' experience with the prototype to improve it in the future iterations.

Amiel's role includes:

Synthesize the user testing result through experience mapping

Modify and Backlog

We refine and iterate on the design to further improve the users' experience.

Amiel's role includes:

Modify the prototype based on user test result synthesis

Refining

We make changes to the prototype and list the possible improvements for the future.

Amiel's role includes:

Refine the full version of the prototype to reflect the future vision

Discovery

We interview the users to understand their current process and workflow.

William's role includes:

Gather and analyze data through observation

Ideation

We meet with product owners and developers to generate ideas around the feature.

William's role includes:

Participate in the design charrettes to ideate solutions
Synthesize the ideation results into a coherent workflow for wireframing

Wireframes

We consolidate the ideas and create a wireframe to communicate the design and functionality with the developers.

William's role includes:

Create scenarios / storyboards
Collaborate on creation/modification of the wireframe
Sync up with dev & product on the wireframe

Prototype

We create a responsive and clickable coded prototype built with HTML, CSS, and JavaScript.

William's role includes:

Design interactive pages on a fully functional, clickable, live prototype
Create dynamic living style guide with full range of optional components
Refine design and CSS on all prototypes

User Testing

We test the prototype using Usability Testing methods to gather thorough feedback.

William's role includes:

Observe and take notes

Experience Mapping

We synthesize the feedback and map the users' experience with the prototype to improve it in the future iterations.

William's role includes:

Synthesize the user testing result through experience mapping

Modify and Backlog

We refine and iterate on the design to further improve the users' experience.

William's role includes:

Modify the prototype based on user test result synthesis

Refining

We make changes to the prototype and list the possible improvements for the future.

William's role includes:

Refine the full version of the prototype to reflect the future vision

Discovery

We interview the users to understand their current process and workflow.

Joheun's role includes:

Identify unknowns to prepare discovery session script, and facilitate the discovery session
Synthesize the session recording
Gather and analyze data through observation

Ideation

We meet with product owners and developers to generate ideas around the feature.

Joheun's role includes:

Frame the problem and create the User Journey to present
Participate in the design charrettes to ideate solutions
Synthesize the ideation results into a coherent workflow for wireframing

Wireframes

We consolidate the ideas and create a wireframe to communicate the design and functionality with the developers.

Joheun's role includes:

Create scenarios / storyboards
Create wireframe
Present the wireframe to dev & product
Annotate the wireframe for the devs

Prototype

We create a responsive and clickable coded prototype built with HTML, CSS, and JavaScript.

Joheun's role includes:

Create scenarios / storyboards
Create wireframe
Present the wireframe to dev & product
Annotate the wireframe for the devs

User Testing

We test the prototype using Usability Testing methods to gather thorough feedback.

Joheun's role includes:

Prepare the user testing script - create tasks and follow-up questions
Lead the user testing session

Experience Mapping

We synthesize the feedback and map the users' experience with the prototype to improve it in the future iterations.

Joheun's role includes:

Synthesize the user testing result through experience mapping

Modify and Backlog

We refine and iterate on the design to further improve the users' experience.

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Refining

We make changes to the prototype and list the possible improvements for the future.

Joheun's role includes:

Conduct further research, discovery and user testing for future releases