We invite members of Engineering and Product to join us in the user testing as observers. Before the session, first-time observers are recommended to read a short document regarding what the user testing is and how to be a good observer.
Before the user testing, we prepare tasks and questions for the participants and follow the script in order to gather all the information we need and to control the time.
Tasks are created considering their current workflow and aim to simulate their real day-to-day work. Questions are mostly focused on letting the participants freely speak their opinion; some additional questions are prepared to guide the participants' discussion in case they lose focus or are unsure where to start.
We take notes directly on the script, so that we don't waste time writing the question down or later get confused where the notes belong.
We provide the participants a separate task sheet to perform a think-aloud while completing the tasks.
At the end of the session, participants complete a rating sheet to rate their experience. This allows us to collect quantitative data on the participants' satisfaction and perception about the prototype that they have just tested out.